FAQS

1. Where are the products made?
Orders for Pink Teddy Bear apparel & gift items are completed by Cafe Press.

2. Who owns Pink Teddy Bear?
Ownership in the USA of Pink Teddy Bear is Urban Japan, Inc., which is owned by American actor in Tokyo, Craig Nine.

3. Can we license Pink Teddy Bear?
We are looking for licensing deals to further expand Pink Teddy Bear. Unfortunatelly at this time we are not allowed to make bulk orders to Africa.

4. Can I copy Pink Teddy Bear images for my web site?
We will create some avatars & Pink Teddy Bear signitures for fans of the brand.

We know how difficult it can be to buy products online that you can't touch, feel or try on (did you buy the right size? the right color?). That's why we stand behind all orders with our 30 day satisfaction guarantee. If for any reason you need to return (or exchange) an item, simply contact our customer service department.

Changing an Order

If you need to cancel your order, login to your account and click on Order Status. If your order has not yet been processed you may cancel it by clicking on the "Cancel" link in your order detail. You may also contact Customer Service. Please include the order number of the item that you would like to cancel to ensure accuracy.

If you have already completed an order and wish to add an additional item to your order, you will need to cancel your initial order and place a new order. This process is necessary as you must authorize any new charges to your order. To modify an order, login to your account and click on Order Status. If your order has not yet been processed you may modify it by clicking on the "Modify" link in your order detail. You may also contact Customer Service. Please include the order number of the item that you would like to cancel to ensure accuracy.

Please note, if your order has already been processed, you may not be able to cancel or modify it.

Order Status

Check the status of any of your orders by visiting our Order Status page. This is the easist and fastest way to get the most current information regarding your order.

When you click on Order Status, you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current or past orders. If your order has not been processed you may modify or cancel your order from this page.

If your order has been shipped via UPS, you may track it using links provided in your order detail. It may take up to one (1) business day for your information to be posted on the UPS website.

Phone Orders

Don't feel comfortable ordering products online? No problem! CafePress.com accepts orders over the phone.

To order by phone, please call us toll-free at 1-877-809-1659 during our customer service hours of Monday - Friday, 7am to 5pm PST. Before calling, please note the Product Numbers of the items you wish to order. To find the Product Number, simply click on the item you wish to order and locate the Product Number below the item name (such as White T-shirt).